{"id":20,"date":"2024-10-23T18:04:26","date_gmt":"2024-10-23T18:04:26","guid":{"rendered":"https:\/\/getprime.ae\/?page_id=20"},"modified":"2026-09-29T13:17:32","modified_gmt":"2026-09-29T13:17:32","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/getprime.ae\/ar\/refund_returns\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"
<\/div><\/div><\/div>
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\u0633\u064a\u0627\u0633\u0629 \u0627\u0644\u0625\u0631\u062c\u0627\u0639 \u0648\u0627\u0644\u0627\u0633\u062a\u0631\u062f\u0627\u062f<\/strong><\/h1>\n

Last updated: September 29, 2026<\/span><\/h3>\n

Thank you for shopping at Prime Tech Appliances.<\/span><\/p>\n

Warranty and direct replacement<\/h3>\n

Every machine we sell comes with a UAE warranty from Prime Tech Appliances: 1 year on HiBREW products<\/strong> and 2 years on PRIME Ultimo products<\/strong>. If a product develops a fault covered by the warranty, we replace it directly with a new unit during the warranty period. Contact us on WhatsApp or call +971 50 691 8309, or email info@getprime.ae, with your order number.<\/p>\n

Returns<\/h3>\n

Return Period: You have 14 days from the date of receipt of your product to return the product that is eligible for a return.Eligibility: To be eligible for a return, the product must be:In the same condition as when you received it (unopened, if applicable, with the original packaging, including accessories, user manuals, warranty cards, brand seal, and Prime security seal, etc.). The returned product should be the same original item received. The product is not damaged due to misuse or mishandling. The product is not part of the non-eligible categories below.<\/span><\/p>\n

\u062a\u0646\u0637\u0628\u0642 \u0627\u0644\u0634\u0631\u0648\u0637 \u0627\u0644\u062a\u0627\u0644\u064a\u0629 \u0639\u0644\u0649 \u0623\u064a \u0645\u0646\u062a\u062c\u0627\u062a \u0627\u0634\u062a\u0631\u064a\u062a\u0647\u0627 \u0645\u0639\u0646\u0627.<\/span><\/p>\n

\u0627\u0644\u062a\u0641\u0633\u064a\u0631 \u0648\u0627\u0644\u062a\u0639\u0627\u0631\u064a\u0641<\/span><\/h2>\n

\u062a\u0641\u0633\u064a\u0631<\/span><\/h3>\n

\u0627\u0644\u0643\u0644\u0645\u0627\u062a \u0627\u0644\u062a\u064a \u064a\u062a\u0645 \u0643\u062a\u0627\u0628\u0629 \u0627\u0644\u062d\u0631\u0641 \u0627\u0644\u0623\u0648\u0644 \u0645\u0646\u0647\u0627 \u0628\u0627\u0644\u0623\u062d\u0631\u0641 \u0627\u0644\u0643\u0628\u064a\u0631\u0629 \u0644\u0647\u0627 \u0645\u0639\u0627\u0646\u064a \u0645\u062d\u062f\u062f\u0629 \u0648\u0641\u0642\u064b\u0627 \u0644\u0644\u0634\u0631\u0648\u0637 \u0627\u0644\u062a\u0627\u0644\u064a\u0629. \u064a\u0643\u0648\u0646 \u0644\u0644\u062a\u0639\u0631\u064a\u0641\u0627\u062a \u0627\u0644\u062a\u0627\u0644\u064a\u0629 \u0646\u0641\u0633 \u0627\u0644\u0645\u0639\u0646\u0649 \u0628\u063a\u0636 \u0627\u0644\u0646\u0638\u0631 \u0639\u0645\u0627 \u0625\u0630\u0627 \u0643\u0627\u0646\u062a \u062a\u0638\u0647\u0631 \u0628\u0635\u064a\u063a\u0629 \u0627\u0644\u0645\u0641\u0631\u062f \u0623\u0648 \u0627\u0644\u062c\u0645\u0639.<\/span><\/p>\n

\u0627\u0644\u062a\u0639\u0627\u0631\u064a\u0641<\/span><\/h3>\n

\u0644\u0623\u063a\u0631\u0627\u0636 \u0633\u064a\u0627\u0633\u0629 \u0627\u0644\u0625\u0631\u062c\u0627\u0639 \u0648\u0627\u0644\u0627\u0633\u062a\u0631\u062f\u0627\u062f \u0647\u0630\u0647:<\/span><\/p>\n

    \n
  • Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Prime Tech Appliances, Business Centre, Sharjah Publishing City, Sharjah, UAE<\/span><\/li>\n
  • \u062a\u0634\u064a\u0631 \u0627\u0644\u0628\u0636\u0627\u0626\u0639 \u0625\u0644\u0649 \u0627\u0644\u0639\u0646\u0627\u0635\u0631 \u0627\u0644\u0645\u0639\u0631\u0648\u0636\u0629 \u0644\u0644\u0628\u064a\u0639 \u0641\u064a \u0627\u0644\u062e\u062f\u0645\u0629.<\/span><\/li>\n
  • \u0627\u0644\u0637\u0644\u0628\u0627\u062a \u062a\u0639\u0646\u064a \u0637\u0644\u0628\u064b\u0627 \u0645\u0646\u0643 \u0644\u0634\u0631\u0627\u0621 \u0627\u0644\u0628\u0636\u0627\u0626\u0639 \u0645\u0646\u0627.<\/span><\/li>\n
  • \u062a\u0634\u064a\u0631 \u0627\u0644\u062e\u062f\u0645\u0629 \u0625\u0644\u0649 \u0627\u0644\u0645\u0648\u0642\u0639.<\/span><\/li>\n
  • Website refers to PRIME, accessible from https:\/\/getprime.ae\/<\/span><\/li>\n
  • \u0623\u0646\u062a \u062a\u0639\u0646\u064a \u0627\u0644\u0641\u0631\u062f \u0627\u0644\u0630\u064a \u064a\u0635\u0644 \u0625\u0644\u0649 \u0627\u0644\u062e\u062f\u0645\u0629 \u0623\u0648 \u064a\u0633\u062a\u062e\u062f\u0645\u0647\u0627\u060c \u0623\u0648 \u0627\u0644\u0634\u0631\u0643\u0629 \u0623\u0648 \u0623\u064a \u0643\u064a\u0627\u0646 \u0642\u0627\u0646\u0648\u0646\u064a \u0622\u062e\u0631 \u064a\u0642\u0648\u0645 \u0647\u0630\u0627 \u0627\u0644\u0641\u0631\u062f \u0628\u0627\u0644\u0646\u064a\u0627\u0628\u0629 \u0639\u0646\u0647 \u0628\u0627\u0644\u0648\u0635\u0648\u0644 \u0625\u0644\u0649 \u0627\u0644\u062e\u062f\u0645\u0629 \u0623\u0648 \u0627\u0633\u062a\u062e\u062f\u0627\u0645\u0647\u0627\u060c \u062d\u0633\u0628 \u0627\u0644\u0627\u0642\u062a\u0636\u0627\u0621.<\/span><\/li>\n<\/ul>\n

    \u062d\u0642\u0648\u0642 \u0625\u0644\u063a\u0627\u0621 \u0637\u0644\u0628\u0643<\/span><\/h2>\n

    You are entitled to cancel Your Order within 14 days without giving any reason for doing so.<\/span><\/p>\n

    The deadline for cancelling an Order is 14 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.<\/span><\/p>\n

    \u0645\u0646 \u0623\u062c\u0644 \u0645\u0645\u0627\u0631\u0633\u0629 \u062d\u0642\u0643 \u0641\u064a \u0627\u0644\u0625\u0644\u063a\u0627\u0621\u060c \u064a\u062c\u0628 \u0639\u0644\u064a\u0643 \u0625\u0628\u0644\u0627\u063a\u0646\u0627 \u0628\u0642\u0631\u0627\u0631\u0643 \u0639\u0646 \u0637\u0631\u064a\u0642 \u0628\u064a\u0627\u0646 \u0648\u0627\u0636\u062d. \u064a\u0645\u0643\u0646\u0643 \u0625\u0628\u0644\u0627\u063a\u0646\u0627 \u0628\u0642\u0631\u0627\u0631\u0643 \u0639\u0646 \u0637\u0631\u064a\u0642:<\/span><\/p>\n

      \n
    • \u0639\u0628\u0631 \u0627\u0644\u0628\u0631\u064a\u062f \u0627\u0644\u0625\u0644\u0643\u062a\u0631\u0648\u0646\u064a: info@getprime.ae<\/span><\/li>\n
    • \u0639\u0628\u0631 \u0631\u0642\u0645 \u0627\u0644\u0647\u0627\u062a\u0641: +971 50 691 8309<\/span><\/li>\n<\/ul>\n

      \u0633\u0648\u0641 \u0646\u0642\u0648\u0645 \u0628\u062a\u0639\u0648\u064a\u0636\u0643 \u0641\u064a \u0645\u0648\u0639\u062f \u0644\u0627 \u064a\u062a\u062c\u0627\u0648\u0632 14 \u064a\u0648\u0645\u064b\u0627 \u0645\u0646 \u0627\u0644\u064a\u0648\u0645 \u0627\u0644\u0630\u064a \u0646\u0633\u062a\u0644\u0645 \u0641\u064a\u0647 \u0627\u0644\u0628\u0636\u0627\u0626\u0639 \u0627\u0644\u0645\u0631\u062a\u062c\u0639\u0629. \u0633\u0646\u0633\u062a\u062e\u062f\u0645 \u0646\u0641\u0633 \u0648\u0633\u0627\u0626\u0644 \u0627\u0644\u062f\u0641\u0639 \u0627\u0644\u062a\u064a \u0627\u0633\u062a\u062e\u062f\u0645\u062a\u0647\u0627 \u0644\u0644\u0637\u0644\u0628\u060c \u0648\u0644\u0646 \u062a\u062a\u062d\u0645\u0644 \u0623\u064a \u0631\u0633\u0648\u0645 \u0645\u0642\u0627\u0628\u0644 \u0647\u0630\u0627 \u0627\u0644\u0633\u062f\u0627\u062f.<\/span><\/p>\n

      \u0634\u0631\u0648\u0637 \u0627\u0644\u0625\u0631\u062c\u0627\u0639<\/span><\/h2>\n

      \u0644\u0643\u064a \u062a\u0643\u0648\u0646 \u0627\u0644\u0628\u0636\u0627\u0626\u0639 \u0645\u0624\u0647\u0644\u0629 \u0644\u0644\u0625\u0631\u062c\u0627\u0639\u060c \u064a\u0631\u062c\u0649 \u0627\u0644\u062a\u0623\u0643\u062f \u0645\u0645\u0627 \u064a\u0644\u064a:<\/span><\/p>\n

      The Goods were received in the last 14 days<\/span><\/p>\n

      \u0627\u0644\u0628\u0636\u0627\u0639\u0629 \u0641\u064a \u0627\u0644\u0639\u0628\u0648\u0629 \u0627\u0644\u0623\u0635\u0644\u064a\u0629<\/span><\/p>\n

      \u0644\u0627 \u064a\u0645\u0643\u0646 \u0625\u0631\u062c\u0627\u0639 \u0627\u0644\u0628\u0636\u0627\u0626\u0639 \u0627\u0644\u062a\u0627\u0644\u064a\u0629:<\/span><\/p>\n

      \u062a\u0648\u0631\u064a\u062f \u0627\u0644\u0633\u0644\u0639 \u0627\u0644\u062a\u064a \u062a\u0645 \u062a\u0635\u0646\u064a\u0639\u0647\u0627 \u0648\u0641\u0642\u064b\u0627 \u0644\u0645\u0648\u0627\u0635\u0641\u0627\u062a\u0643 \u0623\u0648 \u062a\u0645 \u062a\u062e\u0635\u064a\u0635\u0647\u0627 \u0628\u0634\u0643\u0644 \u0648\u0627\u0636\u062d.<\/span><\/p>\n

      \u062a\u0648\u0631\u064a\u062f \u0627\u0644\u0633\u0644\u0639 \u0627\u0644\u062a\u064a \u0644\u0627 \u062a\u0643\u0648\u0646 \u0628\u0637\u0628\u064a\u0639\u062a\u0647\u0627 \u0645\u0646\u0627\u0633\u0628\u0629 \u0644\u0644\u0625\u0631\u062c\u0627\u0639 \u0623\u0648 \u062a\u062a\u062f\u0647\u0648\u0631 \u0628\u0633\u0631\u0639\u0629 \u0623\u0648 \u064a\u0646\u062a\u0647\u064a \u062a\u0627\u0631\u064a\u062e \u0627\u0646\u062a\u0647\u0627\u0621 \u0635\u0644\u0627\u062d\u064a\u062a\u0647\u0627.<\/span><\/p>\n

      \u062a\u0648\u0631\u064a\u062f \u0627\u0644\u0633\u0644\u0639 \u063a\u064a\u0631 \u0627\u0644\u0635\u0627\u0644\u062d\u0629 \u0644\u0644\u0625\u0631\u062c\u0627\u0639 \u0644\u0623\u0633\u0628\u0627\u0628 \u062a\u062a\u0639\u0644\u0642 \u0628\u0627\u0644\u062d\u0645\u0627\u064a\u0629 \u0627\u0644\u0635\u062d\u064a\u0629 \u0623\u0648 \u0627\u0644\u0646\u0638\u0627\u0641\u0629 \u0648\u062a\u0645 \u062a\u0641\u0631\u064a\u063a\u0647\u0627 \u0628\u0639\u062f \u0627\u0644\u062a\u0633\u0644\u064a\u0645.<\/span><\/p>\n

      \u062a\u0648\u0631\u064a\u062f \u0627\u0644\u0633\u0644\u0639 \u0627\u0644\u062a\u064a \u062a\u0643\u0648\u0646\u060c \u0628\u0639\u062f \u0627\u0644\u062a\u0633\u0644\u064a\u0645\u060c \u062d\u0633\u0628 \u0637\u0628\u064a\u0639\u062a\u0647\u0627\u060c \u0645\u062e\u062a\u0644\u0637\u0629 \u0628\u0634\u0643\u0644 \u0644\u0627 \u064a\u0646\u0641\u0635\u0645 \u0645\u0639 \u0623\u0635\u0646\u0627\u0641 \u0623\u062e\u0631\u0649.<\/span><\/p>\n

      \u0646\u062d\u0646 \u0646\u062d\u062a\u0641\u0638 \u0628\u0627\u0644\u062d\u0642 \u0641\u064a \u0631\u0641\u0636 \u0625\u0631\u062c\u0627\u0639 \u0623\u064a \u0628\u0636\u0627\u0626\u0639 \u0644\u0627 \u062a\u0633\u062a\u0648\u0641\u064a \u0634\u0631\u0648\u0637 \u0627\u0644\u0625\u0631\u062c\u0627\u0639 \u0627\u0644\u0645\u0630\u0643\u0648\u0631\u0629 \u0623\u0639\u0644\u0627\u0647 \u0648\u0641\u0642\u064b\u0627 \u0644\u062a\u0642\u062f\u064a\u0631\u0646\u0627 \u0627\u0644\u062e\u0627\u0635.<\/span><\/p>\n

      \u064a\u0645\u0643\u0646 \u0627\u0633\u062a\u0631\u062f\u0627\u062f \u0627\u0644\u0628\u0636\u0627\u0626\u0639 \u0630\u0627\u062a \u0627\u0644\u0623\u0633\u0639\u0627\u0631 \u0627\u0644\u0639\u0627\u062f\u064a\u0629 \u0641\u0642\u0637. \u0644\u0633\u0648\u0621 \u0627\u0644\u062d\u0638\u060c \u0644\u0627 \u064a\u0645\u0643\u0646 \u0627\u0633\u062a\u0631\u062f\u0627\u062f \u0627\u0644\u0628\u0636\u0627\u0626\u0639 \u0627\u0644\u0645\u0639\u0631\u0648\u0636\u0629 \u0644\u0644\u0628\u064a\u0639. \u0642\u062f \u0644\u0627 \u064a\u0646\u0637\u0628\u0642 \u0647\u0630\u0627 \u0627\u0644\u0627\u0633\u062a\u062b\u0646\u0627\u0621 \u0639\u0644\u064a\u0643 \u0625\u0630\u0627 \u0643\u0627\u0646 \u0627\u0644\u0642\u0627\u0646\u0648\u0646 \u0627\u0644\u0645\u0639\u0645\u0648\u0644 \u0628\u0647 \u063a\u064a\u0631 \u0645\u0633\u0645\u0648\u062d \u0628\u0647.<\/span><\/p>\n

      \u0625\u0639\u0627\u062f\u0629 \u0627\u0644\u0628\u0636\u0627\u0626\u0639<\/span><\/h2>\n

      \u0633\u0648\u0641 \u0646\u0631\u0633\u0644 \u0644\u0643 \u0633\u0627\u0639\u064a \u0644\u0627\u0633\u062a\u0644\u0627\u0645 \u0627\u0644\u0645\u0646\u062a\u062c \u0627\u0644\u0645\u0631\u062a\u062c\u0639<\/span><\/p>\n

      \u0628\u0639\u062f \u0645\u0639\u0627\u0644\u062c\u0629 \u0639\u0645\u0644\u064a\u0629 \u0627\u0644\u0625\u0631\u062c\u0627\u0639\u060c \u0642\u062f \u064a\u0633\u062a\u063a\u0631\u0642 \u0627\u0644\u0623\u0645\u0631 \u0645\u0646 5 \u0625\u0644\u0649 7 \u0623\u064a\u0627\u0645 \u0639\u0645\u0644 \u062d\u062a\u0649 \u064a\u0638\u0647\u0631 \u0627\u0644\u0645\u0628\u0644\u063a \u0627\u0644\u0645\u0633\u062a\u0631\u062f \u0641\u064a \u0643\u0634\u0641 \u062d\u0633\u0627\u0628 \u0628\u0637\u0627\u0642\u0629 \u0627\u0644\u062f\u0641\u0639 \u0627\u0644\u062e\u0627\u0635\u0629 \u0628\u0643.<\/span><\/p>\n

      \u0627\u062a\u0635\u0644 \u0628\u0646\u0627<\/span><\/p>\n

      \u0625\u0630\u0627 \u0643\u0627\u0646 \u0644\u062f\u064a\u0643 \u0623\u064a \u0623\u0633\u0626\u0644\u0629 \u062d\u0648\u0644 \u0633\u064a\u0627\u0633\u0629 \u0627\u0644\u0625\u0631\u062c\u0627\u0639 \u0648\u0627\u0633\u062a\u0631\u062f\u0627\u062f \u0627\u0644\u0623\u0645\u0648\u0627\u0644\u060c \u064a\u0631\u062c\u0649 \u0627\u0644\u0627\u062a\u0635\u0627\u0644 \u0628\u0646\u0627:<\/span><\/p>\n

      \u0639\u0628\u0631 \u0627\u0644\u0628\u0631\u064a\u062f \u0627\u0644\u0625\u0644\u0643\u062a\u0631\u0648\u0646\u064a: info@getprime.ae<\/span><\/p>\n

      \u0639\u0628\u0631 \u0631\u0642\u0645 \u0627\u0644\u0647\u0627\u062a\u0641: +971 50 691 8309<\/span><\/p>\n\t<\/div>\n<\/div>\n\n\n\n\n\t\t\t<\/div> \n\t\t<\/div>\n\t<\/div> \n<\/div><\/div>","protected":false},"excerpt":{"rendered":"Return and Refund Policy...","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-20","page","type-page","status-publish"],"_links":{"self":[{"href":"https:\/\/getprime.ae\/ar\/wp-json\/wp\/v2\/pages\/20","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/getprime.ae\/ar\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/getprime.ae\/ar\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/getprime.ae\/ar\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/getprime.ae\/ar\/wp-json\/wp\/v2\/comments?post=20"}],"version-history":[{"count":5,"href":"https:\/\/getprime.ae\/ar\/wp-json\/wp\/v2\/pages\/20\/revisions"}],"predecessor-version":[{"id":5539,"href":"https:\/\/getprime.ae\/ar\/wp-json\/wp\/v2\/pages\/20\/revisions\/5539"}],"wp:attachment":[{"href":"https:\/\/getprime.ae\/ar\/wp-json\/wp\/v2\/media?parent=20"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}